Refund & Cancellation Policy

Plan access

Roqivo's current checkout activates the selected paid workspace plan for 30 days after successful payment verification. This is fixed-period access and does not automatically renew unless a future checkout clearly says otherwise before payment.

Plan expiry

At the end of the paid access period, the workspace returns to the Free plan unless another eligible paid period is activated. Existing workspace records are not intentionally deleted merely because the plan expires, but Free-plan limits and feature restrictions apply.

Failed or duplicate payments

If a payment is charged but plan access is not activated, or the same purchase is charged more than once, the workspace owner should contact Roqivo with the payment reference so it can be investigated.

Refund requests

Refund requests are reviewed according to the circumstances of the transaction and applicable law. Usage already consumed, plan limits already used, payment-provider fees and the time since purchase may be considered where legally permitted.

Cancellation

Because the current plan purchase grants a fixed 30-day access period and is not an automatic renewal, there is no recurring subscription to cancel in the current checkout. Stopping use does not automatically create a refund.

Contact

For payment or refund support, use the Roqivo contact page or email businessroqivo@gmail.com.