Terms of Service

Service

Roqivo provides software for organising B2B enquiries, quotations, follow-ups, customers, products, team activity and orders. Users remain responsible for reviewing prices, taxes, stock, commercial terms, AI output and documents before sending them to customers.

Business use and eligibility

Roqivo is intended for business use and is not directed to children under 13. By creating an account, you confirm that you are legally able to use the service and enter into these Terms in your jurisdiction, or that you are using the service with any authorisation that your jurisdiction requires.

Accounts and workspaces

Users must provide accurate account information, keep credentials secure, and only access workspaces they are authorised to use. Workspace owners are responsible for teammate access and the business information uploaded by their organisation.

User uploads and rights

You must only upload enquiries, spreadsheets, images, PDFs, product data and other material that you are authorised to use. You keep responsibility for that material and grant Roqivo only the permissions needed to process it to provide the service. Do not upload unlawful or infringing content.

AI features

AI-generated extraction and answers may be incomplete or incorrect. They are productivity aids, not a substitute for human review or professional advice.

Plans and billing

Paid access is provided according to the plan, price and period shown at checkout. The current checkout grants a fixed 30-day paid access period after verified payment. It does not automatically renew unless a future checkout expressly states that it is recurring and shows the renewal terms before payment. Only the workspace Owner can purchase a plan for that workspace.

Acceptable use

Users must not attempt to access other organisations' data, bypass plan/security controls, upload unlawful material, abuse the service, or interfere with the platform or its providers.

Availability

Roqivo may change, maintain or improve the service over time. Temporary outages can occur because of maintenance or third-party infrastructure.

Refunds

Refund and cancellation handling is described in the Refund & Cancellation Policy.

Contact

Questions about these Terms can be sent through the Roqivo contact page.